Customizing
Notification appearance
Layout, an intro line, threading, and your own HTML.
What the notification looks like when it lands. All of it is per-form, under the form's Email tab, on the Templates side.
Layout
| Template | Looks like | Plan |
|---|---|---|
| Classic | A card on a light background. The default. | Every plan |
| Compact | Narrower, no background tint — reads well on a phone. | Pro and Business |
| Plain | No borders or fills, close to a plain-text email. | Pro and Business |
An intro line
Intro text goes above the fields. It takes {{field}} for any submitted value, so the first line of the mail can carry the thing you actually need to see.
New enquiry from {{name}} — replying goes straight back to them.Threading
Group notifications by form adds threading headers, so your mail client stacks one form's submissions into a single conversation instead of scattering them. Off by default because it is a matter of taste — some people want the count in the inbox.
Removing our name
Business plans can turn off the Formpost line in the footer. The delivery details stay either way: they are what lets you trace a submission back when something looks wrong.
Your own HTML
Business plans can replace the email body entirely. Use {{field}} for any submitted value, plus {{form_name}}, {{submitted_at}} and {{all_fields}} for the whole table.
<h1>{{form_name}}</h1>
<p>From {{name}} at {{submitted_at}}</p>
{{all_fields}}